You may not need to wait beside your vehicle for the tow truck. TowSquad can arrange an unattended or non-present tow when the vehicle, authorization, keys, access, and destination are confirmed in advance.
This service can help when a vehicle is parked at home, at work, in a safe parking area, or at another accessible location and needs to be delivered to a repair shop, dealership, residence, or approved address.
What is non-present towing?
Non-present towing, also called unattended towing, allows an owner or authorized representative to arrange vehicle pickup without remaining at the location. Dispatch confirms how the vehicle can be accessed, where the keys will be, and who can receive it at the destination.
How an unattended tow works
- Book and authorize the tow. Provide your contact information, vehicle details, pickup location, and destination.
- Arrange access. Confirm where the keys will be and disclose gates, parkade clearance, locked wheels, or other restrictions.
- Confirm the vehicle condition. Explain whether it starts, rolls, steers, enters neutral, or has collision damage.
- Receive completion details. TowSquad transports the vehicle to the agreed destination and confirms the handoff.
Information to provide
- Your name, phone number, and authority to arrange the tow
- Vehicle make, model, colour, licence plate, and exact location
- Key location and access instructions
- Vehicle condition and any known loading restrictions
- Destination address, contact, and after-hours instructions
When non-present towing may not be available
An unattended tow may not be possible when ownership or authorization is unclear, the vehicle is in an unsafe location, legal access cannot be confirmed, keys or loading arrangements are unresolved, or the destination cannot receive the vehicle. Dispatch will review the circumstances before confirming service.
Vehicles on public streets or owned by someone else
This service is for an owner or authorized representative arranging transport of a vehicle they are permitted to move. A private caller generally cannot order the removal of someone else’s vehicle from a public street. Contact the appropriate municipal service, bylaw office, or police non-emergency line for an abandoned or illegally parked vehicle on public property.
Frequently asked questions
Do I need to stay with the vehicle?
ot when dispatch has approved an unattended pickup and the authorization, access, keys, and destination have been confirmed.
Can the vehicle be delivered to a repair shop after hours?
Possibly. Provide the shop’s address and key-drop or after-hours instructions so dispatch can confirm the handoff plan.
Can a car be towed without keys?
It depends on the vehicle, its condition, and access at the pickup site. Tell dispatch before booking so the required method can be assessed.
Arrange a non-present tow
Call TowSquad at 604.977.2652 to confirm the vehicle, authorization, key access, pickup location, and destination.